Texas Unemployment Benefits Contact Information for Claimants

Debit Card & Direct Deposit Information

Tele-Center Phone Number & Hours

To speak with a customer service representative, call an unemployment benefits Tele-Center. To improve customer service and because of the overwhelming number of calls receiving, Tele-Center is open from 7 a.m to 7 p.m. Central Time, seven days a week.

Call: 800-939-6631.

Tele-Serv Phone Number & Hours

To request payment for weeks of unemployment, get payment information or the status of your claim, get general information about unemployment benefits, and establish or change your PIN, call Tele-Serv, TWC‘s automated telephone system. Claim status and payment request options are available daily, 7:00 a.m. to 6:00 p.m. Central Time. General information is available anytime.

Call: 800-558-8321.

Benefit Overpayment Collections Unit

To request information on how to repay the unemployment benefits you were not eligible to receive, contact the Benefit Overpayment Collections Unit Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time.

Call: 512-936-3338
Email: special.colloverpay@twc.state.tx.us

Source: TWC

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